FAQ

Let's get to the bottom of the jar. We know Jem is not your Mama's peanut butter –– it's raw, sprouted, organic, stone-ground almond / hazelnut / cashew butter that's vegan, gluten-free, and non-gmo. Let's answer some of  your questions.

There are several questions that come up more than others about Jem, and we're happy to answer them all. Here are the most frequently asked questions (FAQ's) about our Sprouted Nut Butters:

 

Q: Should I refrigerate Jem or store it in the pantry?

A: Either way is fine, though at room temperature, Jem will be more fudge-like, especially the Chocolate Hazelnut Butter. In either case, stir Jem butters with a fork or knife before enjoying, for optimal consistency.

 

Q: What are the "white-ish gray splotches” inside my jar of Chocolate Hazelnut Butter?
A: They are nothing to worry about and are completely natural and safe. Minor temperature fluctuations are the cause. Simply stir your butter until the texture is creamy once again.

 

Q: What is the shelf life?  Or does Jem have an expiration date because it's raw?

A: All Jem nut butters have a shelf life or expiration date of one year.

 

Q: Does storing Jem in the fridge prolong shelf life?

A: Slightly, but we don’t advise it past 1 year.  

 

Q: Should I stir Jem before eating? Or Store it up-side-down?

A: We recommend stirring your Jem before eating.  Our spreads will sometimes separate, in warmer climates especially, and stirring ensures optimal consistency.   Do feel free to store Jem up-side-down, though tops can get a bit messy and it’s not necessary if you’re up for stirring before use.  

 

Q: Why is my Jar not filled to the top with Jem? 

A: The jars we’re currently using are larger than the sizes we offer - something we’re working on - so in actuality, we are over-filling our jars.  For example, a “1oz” size is actually packed in 1.25 ounce jar;  the “6oz” size is packed in a 6.13 ounce jar and the “16oz” offering is packed in a 16.15 ounce jar.  Our apologies for any confusion.  We’re working on new jars, lids and labels, but until then, stir and enjoy the extra Jem!

 

Q: Is your entire Factory Gluten Free? 

A: Yes, we are a Gluten Free facility.  We manufacture all our nut butters in our own facility with no other products.

 

Q: Is your entire Factory Peanut Free or just your butters? 

A: We are a Peanut Free facility - We manufacture our Jem’s in a peanut free facility.

 

Q: How do I read the 'best by' date on the bottom of my jar?

A: The 'best by' date is read as mm/dd/yy. So if you're best by date is 03/17/18, you should enjoy your jar before March 17th, of 2018.

 

 

We hope this answers your question.  If you’d like to know more about our products and the myriad ways in which they can be enjoyed, visit our Blog here or feel free to drop us a line.  

Enjoy,

Jem Butter Team

 

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